Job Summary:

The Spa Reservationist is the first point of contact for our guests, creating a seamless and welcoming booking journey that reflects Steenberg Spa’s purpose of “Restoring self through connection.” This role ensures that all spa reservations are handled with accuracy, efficiency, and warmth, while supporting the spa reception team when required.

Key Responsibilities
▪ Reservations & Guest Experience
▪Handle all spa reservation enquiries (phone, email, WhatsApp, in person) with professionalism, warmth, and
efficiency.
▪Provide knowledgeable guidance on spa treatments, packages, promotions, and thermal suite offerings.
▪Recommend and upsell treatments, packages, and retail products to maximise guest experience and revenue.
▪Manage the spa booking system to ensure accurate scheduling of therapists, facilities, and services.
▪Confirm bookings and send pre-arrival communications to ensure guests are well prepared.
▪Handle group bookings and co-ordinate with the hotel and restaurant reservations team when required.
▪Maintain guest confidentiality at all times.

Front Desk & Operational Support
▪Welcome guests warmly to the spa and provide an introduction to facilities.
▪Step in to support the Spa Front Desk team when required, including check-ins, check-outs, cash up, reports, and guest assistance.
▪Handle payments, voucher redemptions, and billing with accuracy.
▪Assist with stock control and retail displays as needed.
▪Provide administrative support to the Spa Manager (e.g., reporting, filing, correspondence).

Guest Promise & Brand Alignment
▪Uphold the Steenberg Spa guest promise: “A sanctuary where you invest in elevating spa experiences.”
▪Ensure all interactions embody the Spa’s purpose of restoring self through connection.
▪Deliver service in line with guiding principles:
▪Advance others’ best interests – anticipate guest needs and personalise experiences.
▪Take accountability – own guest queries and ensure resolution.
▪Embody professional excellence – maintain high standards in appearance, conduct, and communication.
▪Invite feedback – welcome guest input to continually enhance experiences.
▪Build on lessons learnt – apply insights to improve processes and service delivery.
▪Consider the whole

Qualifications & Experience
▪Previous experience in a luxury spa, wellness, or hospitality environment preferred.
▪Reservations or reception experience essential.
▪Knowledge of spa treatments and terminology advantageous.
▪Matric certificate (essential), hospitality or spa-related qualification (advantageous).

Minimum Requirements

• Grade 12
• Somatology qualification / ITEC / SAAHA / CIDESCO
• 2-3 years’ experience in a 5* environment

Location:

Steenberg Estate, Constantia Valley

Start Date:

Immediately