Nestled within the serene and luxurious Steenberg Estate, Steenberg Spa offers a tranquil retreat for our guests, providing a wide range of rejuvenating treatments and exceptional service. We are committed to delivering a holistic wellness experience that leaves our guests feeling refreshed and revitalized.

Position Overview: We are seeking a highly organized and personable Spa Coordinator to join our dynamic team. The ideal candidate will possess excellent customer service skills, strong administrative abilities, and a passion for wellness and hospitality. As a Spa Coordinator, you will play a crucial role in ensuring the smooth operation of the spa and providing an exceptional experience for our guests.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage spa bookings and appointments, coordinating schedules for therapists and clients.
• Handle guest inquiries and provide detailed information about spa services, treatments, and products.
• Maintain accurate records of bookings, payments, and client information.
• Assist in retail sales of spa products, offering recommendations based on guest needs.
• Ensure the spa area is clean, organized, and well-stocked at all times.
• Support spa therapists with administrative tasks and coordination as needed.
• Handle guest feedback and resolve any issues promptly and professionally.
• Promote and upsell spa services and packages to enhance guest experience and drive revenue.

Requirements:

• Previous experience in a spa, hospitality, or customer service role is preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using booking software and Microsoft Office Suite.
• A proactive and positive attitude with a passion for delivering exceptional service.
• Ability to work flexible hours, including weekends and public holidays.
• Knowledge of spa treatments and wellness products is an advantage.

Closing date, Friday the 14th June 2024