Job Summary:

As a Housekeeping Team Leader, you will be responsible for supervising and guiding housekeeping attendants to ensure guest rooms, public areas, and back-of-house spaces meet the highest cleanliness and presentation standards.

This role supports the smooth functioning of the housekeeping department and contributes to delivering exceptional guest experiences in a five-star hotel environment. You will play a key role in maintaining our luxury standards through effective leadership, strong attention to detail, and a hands-on approach.

By embodying our principles of professionalism, accountability, and continuous improvement, you will help create an environment where staff and guests feel truly cared for.

The ideal candidate will have the following attributes: 

• Ability to deal with guest request promptly and provide feedback
• Good people skills, friendliness
• Consistent performer, supports management, good attendance and reliability
• Good English communication to speak, read and write
• Attention to detail and the ability to work efficiently
• Excellent organisational and time management skills
• Strong communication and teamwork abilities
• Knowledge of cleaning products, equipment and techniques 
• Ability to cope under pressure.

Key Responsibilities

• Supervise and support housekeeping attendants in daily operations
• Ensure all areas meet established cleanliness and presentation standards
• Conduct regular room and area checks, ensuring attention to detail
• Drive team performance, accountability, and adherence to standards
• Support the training and development of team members
• Assist in maintaining operational efficiency within the department 
• Uphold the hotel’s standard for cleanliness, presentation and customer service 
• Upholding all health & safety regulations, follow all company safety and security policies and procedures 
• Supporting relevant team scheduling demands, processes and procedures, briefings, tasks and duties, as well as training team so all are aligned & informed to the operational needs.
• Ensure high standards of professionalism, representing the hotel’s values and principles in all guest interaction and internal/external communications.

Minimum Requirements

• Grade 12
• Minimum 2 years’ experience in a Hotel/Housekeeping department or similar role
• Experience working with hotel management software and systems (advantageous)

Location:

Steenberg Estate, Constantia Valley

Start Date:

Immediately