Location: Steenberg Winery, Cape Town, South Africa
Division: Wine Division – Steenberg Vineyards
Department: Steenberg Wine Tasting

About Steenberg Winery:
Steenberg Winery, part of Beck Family Estates, is a hallmark of South African wine excellence, providing visitors with an exceptional wine and hospitality experience. We are looking for a passionate individual to join our team, enhancing our guests’ wine journey through personalized service and expertise.

Role Overview:

Based at Steenberg Winery, the Tasting Room Ambassador will be responsible for conducting wine tastings, driving sales, ad hoc events and general administration.

Minimum requirements:

• Wine/Hospitality qualification
• At least 2 years experience within a similar customer service role

Competencies and behaviours:

• Excellent interpersonal and communication skills with a hands-on approach
• Ability to work under pressure in a fast-paced environment
• Ability to be flexible and adapt to shifting dynamics
• Willingness to learn more
• Environmentally responsible
• Strong administration and organizational skills
• Creative and innovative thinker, willing and able to inspire teams, with a desire to always exceed guest expectations and go the extra mile
• Vibrant and responsible approach
• Excellent time management skills
• Ability to provide exceptional customer service to suppliers and customers
• Attention to detail
• Goal oriented
• Self - Motivated/ driven and ability to work both independently and in a team
• Excellent work ethic

Start date: 1st of April 2025

Job Title: Hostess

Location: Bistro Sixteen1682 Restaurant, Steenberg Estate

Company: Bistro Sixteen1682 Restaurant

Job Type: Full-Time

About Us: Bistro Sixteen82 is a contemporary bistro known for its bold, innovative dishes, fresh seasonal ingredients, and a commitment to delivering exceptional dining experiences. As part of the Steenberg Estate, we offer an inspiring environment where creativity and passion come to life. We are seeking an enthusiastic hostess to join our team and help us maintain the high standards our patrons have come to expect.

Job Description: As a restaurant hostess, your primary responsibilities involve greeting guests, managing reservations and waitlists, seating customers, and ensuring a positive dining experience by providing excellent customer service and attending to their needs.

Key Responsibilities:

• Effectively handle and oversee the process of booking and managing reservations or appointments, ensuring optimal resource utilization and customer satisfaction.
• Co-ordinate Reservations : organize and manage multiple reservations or bookings in a way that they function together efficiently and harmoniously.
• Greeting and seating
• Daily Cash-ups

Requirements:

• Grade 12
• Minimum 2 years proven experience in similar environment
• Flexibility
• Fluent in English
• Microsoft competency
• Client and staff relationships
• Organization
• Communication
• Adaptability

Start Date : 1st of April 2025

Job Title: Senior Front of House Manager

Location: Bistro Sixteen1682 Restaurant, Steenberg Estate

Company: Bistro Sixteen1682 Restaurant

Job Type: Full-Time

About Us: Bistro Sixteen82 is a contemporary bistro known for its bold, innovative dishes, fresh seasonal ingredients, and a commitment to delivering exceptional dining experiences. As part of the Steenberg Estate, we offer an inspiring environment where creativity and passion come to life. We are seeking an enthusiastic and experienced Senior Front of House Manager to join our team and help us maintain the high standards our patrons have come to expect.

Job Description: As the Senior Front of House Manager, you will play a crucial role in ensuring the smooth operation of the restaurant’s front-of-house activities. You will work closely with our team to deliver exceptional service, manage staff, and enhance the overall guest experience. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for providing outstanding customer service.

Key Responsibilities:

• Managing daily front-of-house operations to ensure efficiency and excellence.
• Supervise and support front-of-house staff, including scheduling, training, and performance management.
• Ensure that guests receive prompt, professional, and courteous service.
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively.
• Monitor and maintain cleanliness and organization of the dining and reception areas.
• Coordinate with the kitchen and bar staff to ensure smooth service flow.
• Managing reservations and seating arrangements to maximize guest satisfaction and operational efficiency.
• Implement and uphold health, safety, and sanitation standards.
• Contribute to marketing and promotional activities to enhance restaurant visibility and patronage.
• Managing inventory and ordering supplies as needed.

Requirements:

• Proven experience as a Senior Front of House Manager or similar role in a high-end restaurant setting.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in restaurant management software and POS systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A hospitality management diploma or equivalent is preferred but not required.

Start Date : 1st of April 2025

Steenberg Hotel & Spa

Location: Steenberg Estate, Cape Town
Position: Night Auditor / Relief Receptionist
Employment Type: Full-time

About Steenberg Hotel & Spa:
Steenberg Hotel & Spa is an exclusive luxury boutique hotel nestled within the historic Steenberg Estate in Cape Town. We pride ourselves on offering world-class hospitality, refined elegance, and exceptional service in a serene setting. Our team is dedicated to creating memorable experiences for our guests, ensuring comfort and excellence in every interaction.

Job Summary:
We are seeking a reliable and professional Night Auditor / Relief Receptionist to join our dynamic team. This role is ideal for an individual with strong attention to detail, excellent customer service skills, and the ability to manage overnight hotel operations effectively. The successful candidate will be responsible for handling guest check-ins and check-outs, processing night audits, ensuring security protocols, and assisting with reception duties when required.

Key Responsibilities:

• Conduct night audit procedures, reconciling daily transactions and ensuring accuracy in financial reports.
• Assist guests with check-ins, check-outs, and inquiries in a warm and professional manner.
• Ensure a smooth transition between evening and morning shifts, communicating important information to day staff.
• Monitor hotel security and respond to any incidents or guest concerns during night shifts.
• Process reservations, handle guest requests, and provide concierge services as needed.
• Maintain a clean and organized front desk and lobby area.
• Perform end-of-day financial balancing and ensure compliance with company policies and procedures.
• Provide relief support to the reception team during peak periods or staff absences.

Requirements:

• Previous experience in a night audit or front desk role in a luxury hotel setting is preferred.
• Strong numerical and analytical skills with experience in handling cash and reconciling financial reports.
• Proficiency in hotel management systems.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• High attention to detail and accuracy in handling financial transactions.
• Professional appearance and a guest-centric attitude.
• Ability to work independently and as part of a team.
• Willingness to work night shifts, weekends, and public holidays as required.

Internal applicants to please apply via their HOD, closing date: 31/03/2025

Location: Steenberg Estate, Cape Town
Employment Type: Full-Time

About Us:
Steenberg Estate is a premier destination known for its world-class wines, breathtaking scenery, and rich history woven into the fabric of our culture. We pride ourselves on delivering an exceptional experience to every guest who visits our estate.

We are seeking a dynamic and experienced Tasting Room Manager to lead our tasting room team and ensure an outstanding guest experience that reflects the high standards of Steenberg Estate.

Key Responsibilities:

• Oversee daily operations of the tasting room, ensuring smooth and efficient service.
• Lead, motivate, and manage the tasting room team to provide exceptional guest experiences.
• Drive sales of wine and wine club memberships by creating memorable tasting experiences.
• Develop and implement staff training programs to enhance product knowledge and service delivery.
• Manage inventory, including stock control, ordering, and reporting.
• Ensure compliance with health, safety, and liquor regulations.
• Collaborate with marketing and events teams to promote the tasting room and estate offerings.
• Monitor and analyze performance metrics, including guest feedback and sales figures.

Requirements:

• Proven experience in managing a tasting room or hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge and passion for wine, with formal wine qualifications being an advantage (e.g., WSET or equivalent).
• Strong organizational skills with attention to detail.
• Ability to work weekends, public holidays, and flexible hours as required.
• A customer-centric mindset with a passion for creating memorable guest experiences.

What We Offer:

• A supportive and collaborative work environment.
• Competitive remuneration.
• Opportunities for growth and professional development within a prestigious wine estate.

If you are passionate about wine, hospitality, and delivering exceptional experiences, we would love to hear from you!

Internal applications must be handled directly with your respective Head of Department.

Are you a dynamic and strategic HR professional looking for an opportunity to lead and shape the people strategy at a company that values innovation, collaboration, and growth? Steenberg is searching for an experienced HR Manager to join our team and make an impact across our diverse and vibrant organization.

About Steenberg
Steenberg is more than just a business—it’s a legacy. Built on a rich history and a unique founding story, our culture is rooted in excellence, innovation, and teamwork. Operating across Steenberg Vineyards, Beck Family Hospitality, and Grace House in Robertson, we are committed to delivering exceptional experiences while fostering an environment where our employees thrive.

Your Role as HR Manager
As the HR Manager, you will play a pivotal role in driving our people strategy, ensuring alignment with business goals, and cultivating a workplace where innovation and collaboration flourish. Your key responsibilities will include:

Key Responsibilities:

• Develop and implement HR strategies and initiatives aligned with overall business objectives.
• Oversee the entire employee lifecycle, including recruitment, onboarding, performance management, and offboarding.
• Provide expert guidance on labor relations, ensuring compliance with the Labour Relations Act and other applicable regulations.
• Foster a culture of continuous learning through training programs and career development opportunities.
• Collaborate with leadership to drive employee engagement and create a supportive work environment.
• Manage HR operations, including payroll, benefits administration, and HRIS systems.
• Lead workforce planning, succession planning, and organizational change initiatives.

What We’re Looking For:
To excel in this role, you’ll need:

• A degree in Human Resources, Business Administration, or a related field.
• Proven experience in a senior HR role, ideally in the hospitality, wine, or related industries.
• In-depth knowledge of South African labor laws and HR best practices.
• Strong interpersonal and communication skills, with the ability to influence and inspire at all levels.
• Strategic thinking paired with a hands-on approach to HR operations.
• Exceptional problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

Why Steenberg?
At Steenberg, we believe that people are at the heart of our success. When you join our team, you’ll enjoy:

• A vibrant and supportive work environment.
• Opportunities for professional growth and career advancement.
• The chance to contribute to an organization with a rich history and dynamic future.
• Being part of a team that values your unique contributions and expertise.

Located within the beautiful Steenberg Hotel & Spa, Tryn Restaurant is an elegant dining destination known for its exceptional cuisine, fine wines, and warm hospitality. We pride ourselves on creating unforgettable dining experiences for our guests. We are currently looking for a skilled and enthusiastic Bartender to join our vibrant team.

Job Description:

As a Bartender at Tryn Restaurant, you will be the face of our bar, providing an exceptional drinking experience for our guests. Your creativity, passion for mixology, and dedication to excellent service will contribute to the overall success of our restaurant.

Key Responsibilities:

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages in accordance with standard recipes.
• Provide attentive and friendly service to guests, ensuring a positive experience.
• Maintain cleanliness and organization of the bar area, including stocking and inventory management.
• Engage with guests to offer recommendations and answer any questions regarding the drink menu.
• Ensure compliance with all health, safety, and hygiene standards.
• Handle transactions accurately and efficiently.
• Collaborate with the restaurant team to ensure seamless service and guest satisfaction.
• Assist in the creation of new cocktail recipes and seasonal drink menus.

Requirements:

• Proven experience as a Bartender in a high-end restaurant or bar.
• Strong knowledge of mixology, including classic and contemporary cocktails.
• Excellent communication and interpersonal skills.
• A customer-focused attitude with the ability to engage and delight guests.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of wine and food pairings is a plus.
• Valid South African ID or work permit.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• The chance to be part of a prestigious and renowned restaurant.

Closing Date: 31/07/2024

Nestled in the heart of the Constantia Valley, Steenberg Hotel & Spa is a luxurious retreat offering world-class service, comfort, and style. Our establishment combines rich history with modern elegance, providing an unforgettable experience for our guests. We are currently seeking a dedicated and enthusiastic Porter/Driver to join our dynamic team.

Job Description:

As a Porter/Driver at Steenberg Hotel & Spa, you will play a crucial role in ensuring our guests have a memorable stay. You will be responsible for providing excellent customer service, assisting with luggage, and transporting guests safely and efficiently. Your warm demeanor and attention to detail will help maintain the high standards of our establishment.

Key Responsibilities:

• Welcome and assist guests with their luggage upon arrival and departure.
• Transport guests to and from the hotel in a safe and courteous manner.
• Provide information about the hotel's facilities, local attractions, and services.
• Maintain the cleanliness and organization of the lobby, entrance, and vehicles.
• Assist with room deliveries and special requests as needed.
• Ensure the hotel's vehicles are well-maintained and report any issues promptly.
• Collaborate with the front desk and concierge team to enhance guest satisfaction.

Requirements:

• Valid driver's license with a clean driving record.
• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of the local area and attractions in Cape Town.
• Physically fit and able to handle luggage and other physical tasks.
• Professional appearance and conduct at all times.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• The chance to be part of a prestigious and renowned hotel.

Closing date: 31/12/2024

Job Title: Assistant Front of House Manager

Location: Tryn Restaurant, Steenberg Estate

Company: Tryn Restaurant

Job Type: Full-Time

About Us: Tryn Restaurant, located in the stunning Steenberg Estate, is celebrated for its contemporary cuisine, exceptional service, and elegant ambiance. Our menu, crafted with passion and precision, offers a unique blend of traditional and modern flavors, ensuring a memorable dining experience. We are seeking an enthusiastic and experienced Assistant Front of House Manager to join our team and help us maintain the high standards our patrons have come to expect.

Job Description: As the Assistant Front of House Manager, you will play a crucial role in ensuring the smooth operation of the restaurant's front-of-house activities. You will work closely with the Front of House Manager to deliver exceptional service, manage staff, and enhance the overall guest experience. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for providing outstanding customer service.

Key Responsibilities:

• Assist in managing daily front-of-house operations to ensure efficiency and excellence.
• Supervise and support front-of-house staff, including scheduling, training, and performance management.
• Ensure that guests receive prompt, professional, and courteous service.
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively.
• Monitor and maintain cleanliness and organization of the dining and reception areas.
• Coordinate with the kitchen and bar staff to ensure smooth service flow.
• Assist in managing reservations and seating arrangements to maximize guest satisfaction and operational efficiency.
• Implement and uphold health, safety, and sanitation standards.
• Contribute to marketing and promotional activities to enhance restaurant visibility and patronage.
• Assist in managing inventory and ordering supplies as needed.
• Perform other duties as assigned by the Front of House Manager.

Requirements:

• Proven experience as an Assistant Front of House Manager or similar role in a high-end restaurant setting.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in restaurant management software and POS systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A hospitality management diploma or equivalent is preferred but not required.

External Closing Date 30/11/2024
Internal Closing Date 31/10/2024

Hotel Receptionist at Steenberg Hotel and Spa

Are you passionate about hospitality and dedicated to delivering exceptional guest service? Steenberg Hotel and Spa, an exquisite luxury destination in the heart of Tokai, is looking for a skilled and enthusiastic Hotel Receptionist to join our esteemed team. If you have a warm personality, excellent communication skills, and a commitment to providing memorable experiences for our guests, we invite you to apply and be a part of our prestigious establishment.

Position: Hotel Receptionist
Location: Steenberg Hotel and Spa
Type: Full-time
Salary: Competitive, based on experience

Responsibilities:

• Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.
• Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
• Provide detailed information about the hotel’s amenities, services, and local attractions to enhance guest experiences.
• Respond promptly and courteously to guest inquiries, requests, and concerns, resolving issues to ensure complete guest satisfaction.
• Manage guest accounts, handling billing and payment processes accurately.
• Collaborate closely with other hotel departments to coordinate guest services and special requests.
• Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
• Uphold the hotel's high standards of hospitality, professionalism, and guest engagement.

Requirements:

• Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
• Exceptional communication and interpersonal skills, with a strong focus on guest service.
• Proficiency in hotel management software and Microsoft Office applications.
• Strong organizational abilities, attention to detail, and multitasking skills.
• Positive attitude, adaptability, and willingness to exceed guest expectations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Steenberg Hotel and Spa is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Shortlisted candidates will be contacted for an interview.

Join our dedicated team at Steenberg Hotel and Spa and contribute to the delivery of unparalleled hospitality experiences. We look forward to welcoming you into our esteemed establishment!

Closing Date: 31/12/2024